Page 143 - Index

Mission-Critical Decisions, Made with Confidence.
21(a). Details on complaints/grievances on any aspect of the National Guidelines on Responsible Business
Conduct in the financial year
Stakeholder
group from
whom
complaint is
received
Grievance
redressal
mechanism
in place
(Yes/No)
Current FY (2024) Previous FY (2023) FY (2022)
Number of
complaints
filed during
the year
Number of
complaints
pending
resolution
at close of
the year
Remarks Number of
complaints
filed during
the year
Number of
complaints
pending
resolution
at close of
year
Remarks Number of
complaints
filed during
the year
Number of
complaints
pending
resolution
at close of
the year
Remarks
Communities Yes Nil Nil - Nil Nil - Nil Nil -
Sustainability
Investors Yes Nil Nil - Nil Nil - Nil Nil -
Shareholders Yes 6 Nil - 7 Nil - 30 Nil -
Employees Yes 8 Nil - 5 Nil - 3 Nil -
Customers Yes 5 Nil - 5 Nil - 12 Nil -
Value chain
partner
Yes 0 Nil - 1 Nil - Nil Nil -
Others – please
specify From
third party
Yes 2 Nil - 2 Nil - 5 1 -
Note: The above complaints pertain to Crisil Limited on a standalone basis.
21(b). Number of consumer complaints in respect of data privacy, advertising, cyber-security, unfair trade
practices, etc.
Current FY (2024) Previous FY (2023) FY (2022)
Number of
complaints
received
during the
year
Pending
resolution
at the end
of the year
Remarks Number of
complaints
received
during the
year
Pending
resolution
at the end
of the year
Remarks Number of
complaints
received
during the
year
Pending
resolution
at the end
of the year
Remarks
Data privacy Nil Nil - Nil Nil - Nil Nil -
Advertising Nil Nil - Nil Nil - Nil Nil -
Cyber-security Nil Nil - Nil Nil - Nil Nil -
Delivery of essential
services
Nil Nil - Nil Nil - Nil Nil -
Restrictive trade
practices
Nil Nil - Nil Nil - Nil Nil -
Unfair trade practices Nil Nil - Nil Nil - Nil Nil -
Others 5 Nil - 5 Nil - 12 Nil -
Note: The above complaints pertain to Crisil Limited on a standalone basis.
Annual Report 2024
141