Page 85 - Index

Mission-Critical Decisions, Made with Confidence.
4. Stakeholders’ Relationship Committee
The Stakeholders’ Relationship Committee has been constituted in line with the provisions of Section 178 of the
Companies Act, 2013, read with Regulation 20 of the SEBI Listing Regulations, 2015.
The role of the Committee, the topics reviewed by it and the frequency of review are mentioned in Table 3.4.
Table 3.4: Role of the Committee and frequency of review
Role of the Committee Frequency
of review
Review grievances of security holders, including shareholders Q
Statutory Reports
Review grievances of other stakeholders such as vendors, customers and employees, with the exception of
whistleblower complaints or potential frauds or matters having financial implications, dealt with by the Audit
Committee
Q
Approve transfer of shares, transmission of shares and issue of duplicate share certificates E
Review adherence to service standards adopted by the Company with respect to various services being rendered by
the Registrar and Share Transfer Agent
A
Review various measures and initiatives taken by the listed entity for reducing the quantum of unclaimed dividends
and ensuring timely receipt of dividend warrants/annual reports/statutory notices by shareholders of the Company
Q
Review the internal audit report presented by the Registrar and Share Transfer Agent as required by SEBI (Registrar
& Share Transfer Agent) Regulations, 1993, as amended
A
Scrutinise all share-related matters, including legal cases and compliance under SEBI regulations related to
securityholders
E
Review measures taken for effective exercise of voting rights by shareholders A
Review the dashboard of stakeholder engagement metrics A
Review the charter of the Stakeholders’ Relationship Committee A
Frequency: A — annually; Q — quarterly; E — event based
The Committee met four times in 2024 — on February 15, April 15, July 15 and October 16. The Company Secretary is
the Secretary to the Committee and the Compliance Officer for ensuring compliance with the SEBI Listing Regulations,
2015. The necessary quorum was present for all the meetings. The Committee reviewed the status of shareholder
grievances and their redressal. The Committee reviewed adherence to the service standards for investors, adopted
by Crisil’s Registrar and Share Transfer Agent and various measures and initiatives taken for ensuring timely receipt
of dividend warrants/annual reports/statutory notices by the shareholders of the Company and responses to queries
raised at the AGM. The Committee reviewed compliance with the Personal Trading Policy.
The Committee also reviewed complaints of all stakeholders of the Company, including customers, employees and
vendors/business partners. The Committee has expanded its oversight beyond grievance management to cover a
review of the overall engagement process and outcomes of surveys conducted for stakeholders.
The Chairman of the Committee was present at the previous AGM of the Company held on April 16, 2024. Details of
attendance at the meetings of the Stakeholders’ Relationship Committee in 2024 are presented in Table 3.6.
Details of shareholder complaints received and redressed during the year are provided in Section D of this report.
Annual Report 2024
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