Page 113 - Demo

Business Responsibility and Sustainability Report
7. Crisil has a robust privacy framework which includes personal data mapping, privacy impact assessment, privacy policy,
training and awareness, data subject requests programme and incident management. Privacy by design is central to
Crisil’s privacy framework.
Provide the following information relating to data breaches:
a) Number of instances of data breaches: Nil
b) Percentage of data breaches involving personally identifiable information of customers: Nil
c) Impact, if any, of the data breaches: Nil
Leadership Indicators
1. Channels/platforms where information on products and services of the entity can be accessed (provide web link, if
2. 3. 4. available).
Details on products and services offered by Crisil is available at https://www.Crisil.com/en/home/our-product.html
Steps taken to inform and educate consumers about safe and responsible usage of products and/or services.
Not applicable considering the nature of Crisil’s business
Mechanisms in place to inform consumers of any risk of disruption/discontinuation of essential services.
Not applicable considering the nature of Crisil’s business
Does the entity display product information on the product over and above what is mandated as per local laws?
(Yes/No/Not Applicable. If yes, provide details in brief. Did your entity carry out any survey with regard to consumer
satisfaction relating to the major products/services of the entity, significant locations of operation of the entity or
the entity as a whole? (Yes/No)
Display on product information is Not Applicable to Crisil due to the nature of services offered.
Crisil undertook the net promoter score (NPS) survey across its client base. The NPS system creates a consistent and
simplified baseline customer sentiment metric among customers and provides timely insights that are easy to act on.
Additionally, our business development and senior management teams from various businesses engage with customers
through periodic meetings, gather project-level feedback and conduct surveys to help us assess our clients’ needs and
improve our offerings and service quality. Besides, we emphasis on regular one-on-one interactions with clients and
undertake conscious outreach initiatives to clients and investors to understand their perspectives and address their
concerns.
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