Page 52 - Demo
P. 52
Sustainability Report 2024
RESPONSIBLE BUSINESS CONDUCT
Stakeholder Engagement
Interacting with stakeholders is essential to the organisation’s success because it allows for the integration of their requirements
into its objectives. Crisil believes it is critical to interact with people and comprehend their requirements, expectations and
concerns. We have institutionalised structured feedback mechanisms for each of our stakeholders towards this end.
Every quarter, Crisil Board’s Stakeholder Relationship Committee examines grievances from all stakeholders, including clients,
employees, shareholders, and business partners. Further, the Committee reviews the results of stakeholder surveys and the
entire engagement process once a year, going beyond the purview of grievance handling. This reflects the importance attributed
to stakeholder needs at the topmost level at Crisil.
50
