Mar 20 Mumbai

Retail Collections

Training dates - March 20-21, 2020

Training location - Mumbai

Training fees - ₹30,000 + applicable taxes




Programme Objectives


Debt collection plays an important role in augmenting profitability by reducing non-accrual, lowering provision & recovering past losses. This has to be done within budgetary cost.


The program enables entry level collection officers to understand various collection strategies; different types of customer segmentation, operational risk, analysis of the portfolio from a debt collection perspective; appreciate Agency & Partners management & perceive Settlement from an Organisation’s perspective. All this, while also ensuring that the relevant soft-skills, mandatory for the collection officers to function more productively, are slowly instilled into them all through the 2 days.


The programme will cover


  • Collections Impact
  • Delinquency factors
  • Operational Risk – Collections
  • Collection strategies / Objectives
  • Portfolio Analysis
  • Settlement
  • Meaningful Conversation
  • Negotiation Skills