Retail Collections

Registration for this programme has been closed, pls download the brochure for future session.

 

Summary

 

Objectives

 

Enabling Entry-level Collection Officers to understand:

 

  • various collection strategies
  • different types of customer segmentation
  • operational risk & analysis of the portfolio from a debt collection perspective
  • appreciate Agency & Partner management
  • perceive Settlement from an Organisation’s perspective.

 

Target Audience

 

  • New joinees in the Collections portfolio for Banks and NBFCs
  • Junior Collections Officers with upto 5 years’ experience
  • Collection Managers with upto 10 years’ experience for a structured Refresher course

Course Structure

 

Duration: 2 Days

 

Day 1

 

Session 1

 

Collections Impact on P & L Customer Segmentation

 

Session 2

 

Objectives of Collections Delinquency factors

 

Session 3

 

Operational Risk & Mitigants Steps to Effective Collection

 

Session 4

 

Collection Tools

 

Day 2

 

Session 1

 

Collection strategies Rehabilitation

 

Session 2

 

Portfolio Analysis

 

Session 3

 

Settlement

 

Session 4

 

Negotiations skills – an Overview

 

Trainer Profile

 

Having more than 20 years of experience working with public, private & foreign banks. He is an expert in the areas of International Business, Trade Finance, Credit, Foreign Exchange, Collections & non-functional Soft skills. During his corporate career he has handles various aspects of Banking like Retail Liabilities, Retail Assets, Branch Operations, Relationship Management, Trade Finance Sales, Trade Product Development, Trade Operations, Credit, Foreign Exchange, Collections & Recovery, etc. Over the years he has conducted several trainings in Trade Finance, AML, TBML, Import/Export finance, Credit Assessment & Retail Collections

 

Training dates - March 20-21, 2020

Training location - Mumbai

Training fees - ₹30,000 + applicable taxes