Training dates - February 20 & 21, 2019
Training location - Mumbai
Training fees - ₹30,000 + applicable taxes
Debt collection plays an important role in augmenting profitability by reducing non-accrual, lowering provision & recovering past losses. This has to be done within budgetary cost.
The program enables entry level collection officers to understand various collection strategies; different types of customer segmentation, operational risk, analysis of the portfolio from a debt collection perspective; appreciate Agency & Partners management & perceive Settlement from an Organisation’s perspective. All this, while also ensuring that the relevant soft-skills, mandatory for the collection officers to function more productively, are slowly instilled into them all through the 2 days.
The programme will cover
- Collections Impact
- Delinquency factors
- Operational Risk – Collections
- Collection strategies / Objectives
- Portfolio Analysis
- Meaningful Conversation
- Negotiation Skills