Rating Rationale
November 04, 2020 | Mumbai
BLS International Services Limited
Short-term rating upgraded to 'CRISIL A2+'; Rated amount enhanced
 
Rating Action
Total Bank Loan Facilities Rated Rs.50 Crore (Enhanced from Rs.22.5 Crore)
Long Term Rating CRISIL BBB+/Stable (Assigned)
Short Term Rating CRISIL A2+ (Upgraded from 'CRISIL A2')
1 crore = 10 million
Refer to annexure for Details of Instruments & Bank Facilities
Detailed Rationale

CRISIL has assigned its 'CRISIL BBB+/Stable' rating to the long term bank facilities of BLS International Services Ltd (BIS; part of the BIS group)  and upgraded its short-term rating on the bank facilities to 'CRISIL A2+' from 'CRISIL A2'.
 
The upgrade in short term rating is driven by gradual improvement in liquidity risk profile and reduced debtors outstanding from the Punjab government. Unencumbered cash balance and debtors from the Punjab government were outstanding at Rs 221 crore and Rs 67.5 crore as on March 31, 2020 compared to Rs 160 crore and Rs 118 crore respectively as on March 31, 2019.
 
The cash balance is estimated to have improved to Rs 240 crore as on September 30, 2020 out of which management has undertaken that minimum Rs 50 crore of cash will be kept free for meeting any exigencies and the remaining will be used for both organic and inorganic expansion. Any deviation from CRISIL's understanding of management of liquidity profile will be a key rating sensitivity factor.
 
The rating also factors in the impact on business risk profile arising out of Covid-19 outbreak globally and its impact on the revenue generation from visa and consular services provided by the group. Since visa and consular services business contributed around 85% to total revenue in fiscal 2020, the revenue anticipated for fiscal 2021 would be significantly lower than previous year. CRISIL expects pickup in fiscal 2022 in revenue profile driven by both existing and new business opportunities. However, the risks arising from new business opportunities will remain a key monitorable.
 
The ratings reflect the BIS group's established market position in the visa outsourcing services sector, strong ties with Indian diplomatic missions, and comfortable financial risk profile. These strengths are partially offset by tender-based business, susceptibility to changes in regulations by the concerned ministries of various countries.

Analytical Approach

For arriving at its ratings, CRISIL has combined the business and financial risk profiles of BIS, BLS International FZE (100% subsidiary of BIS), and their step-down subsidiaries. This is because all these entities, collectively referred to as the BIS group, are under a common management and have strong financial linkages in the form of equity share capital, revenue sharing, and loans and advances.
 

Refer Annexure - List of entities consolidated, which captures the list of entities considered and their analytical treatment of consolidation.

Key Rating Drivers & Detailed Description
Strengths 
* Established market position
Set up in 2005, the BIS group is present in over 62 countries and provides services through 2,325 offices worldwide. Within a decade, it has attained a comfortable position in the visa services outsourcing market. Though it has grown considerably in a short span, sustainability of market position in the long term is a key rating sensitivity factor. The group recorded an operating income of Rs 792.9 crore in fiscal 2020 but because of the severe impact on travel and tourism industry arising out of Covid-19 outbreak globally, the revenue for Q1 FY21 was down by 77% on Y-o-Y basis at Rs 52.1 crore.
 
* Strong ties with Indian diplomatic missions
The group serves around 20 Indian diplomatic missions in various geographies, which contribute a major part to the revenue. Not only has it been able to acquire new tender-based contracts from various International governments at new locations, but has also successfully renewed arrangements with them.
 
* Comfortable financial risk profile
Gearing was nil as on March 31, 2020 as there was only a single loan of Rs 0.88 crore outstanding which will be repaid by the end of fiscal 2021. Debt protection metrics remained robust, with interest coverage and net cash accrual to total debt ratios of 25.7 times and 55.6 times, respectively, in fiscal 2020.
 
Weaknesses
* Tender-based business and susceptibility to changes in regulations by the concerned ministries of various countries
The contracts with diplomatic missions are generally tender-based with a three-year tenure, and have certain pre-requisites such as experience in visa outsourcing, robust credit history, adequate information technology, operational expertise, and strong background check function. This makes revenue susceptible to the risk of non-renewal of contract at the end of the term or inability to bag new contracts. Any changes in regulation or conditions of contract mid-way will thus continue to remain a key rating sensitivity factor.
Liquidity Strong

Liquidity is strong with healthy unencumbered cash balance of Rs 221 crore as on March 31, 2020. Group is expected to generate healthy cash accruals, expected to be lower than previous year (Rs 49.1 crore), against debt obligations of Rs 0.9 crore in fiscal 2021. Current ratio was comfortable at 10.18 times as on March 31, 2020.

Outlook: Stable

CRISIL believes that strong financial risk profile, esp. liquidity will continue to support the overall credit risk profile of the group.

Rating Sensitivity factors
Upward Factors
* Significant improvement in business risk profile with revenue remaining sustainably over Rs 800 crore
* Sustainable improved operating margins of upwards of 15% driven by organic/ inorganic initiatives

Downward Factors
* Large debt-funded capex or acquisition impacting the liquidity profile with unencumbered cash dropping below Rs 50 crore at any point of time.
* Significantly lower than anticipated generation of net cash accruals
About the Group

Established in early 1983, BIS is a specialist provider for outsourcing visa, passport, and attestation services to Indian missions across the world. It serves the diplomatic missions by managing all administrative and non-judgmental tasks related to the entire life cycle of a visa application process. The company was listed on the Bombay Stock Exchange, National Stock Exchange and Metropolitan Stock Exchange in 2016.
 
BIS has operations in over 62+ countries either through joint venture with a local player or through wholly owned subsidiaries (BLS International FZE and others).

Key Financial Indicators
Particulars Unit 2020 2019
Revenue Rs crore 792.9 807.8
Profit after tax Rs crore 52.4 105.2
PAT margin % 6.6 13.0
Adjusted debt/adjusted networth Times 0.0 0.1
Interest coverage Times 25.7 9.1

Any other information: Not applicable

Note on complexity levels of the rated instrument:
CRISIL complexity levels are assigned to various types of financial instruments and are included (where applicable) in the Annexure -- Details of Instrument in this Rating Rationale. For more details on the CRISIL complexity levels, please visit www.crisil.com/complexity-levels.
Annexure - Details of Instrument(s)
ISIN Name of instrument Date of allotment Coupon
rate (%)
Maturity date Issue size
(Rs cr)
Complexity Level Rating assigned with outlook
NA Fund-based facilities NA NA NA 10.0 NA CRISIL BBB+/Stable
NA Overdraft NA NA NA 7.0 NA CRISIL A2+
NA Bank Guarantee NA NA NA 33.0 NA CRISIL A2+
 
Annexure - List of entities consolidated
Names of Entities Consolidated Extent of Consolidation Rationale for Consolidation
BLS E-Services Pvt Ltd Full Indian subsidiary of holding company
BLS E-Solutions Pvt Ltd Full Indian subsidiary of holding company
BLS IT Services Pvt Ltd Full Indian subsidiary of holding company
BLS International FZE, UAE Full Foreign subsidiary of holding company
BLS International Services, UAE Full Foreign subsidiary of BLS International FZE
BLS International Services Norway AS Full Foreign subsidiary of BLS International FZE
BLS International Services Singapore PTE Ltd Full Foreign subsidiary of BLS International FZE
BLS International Services Canada INC Full Foreign subsidiary of BLS International FZE
BLS International Services Malaysia SDN BHD Full Foreign subsidiary of BLS International FZE
BLS International Services (UK) Ltd Full Foreign subsidiary of BLS International FZE
Consular Outsourcing BLS Services INC Full Foreign subsidiary of BLS International FZE
Starfin India Private Limited Full Indian subsidiary of BLS E Services Pvt Ltd
BLS KENDRAS PRIVATE LIMITED  Full Indian subsidiary of holding company
Reired BIS International Services Private Limited Full Indian subsidiary of holding company
BLS International Vize Hizmetleri Ltd. Sti., Turkey    Full Foreign subsidiary of BLS International FZE
Annexure - Rating History for last 3 Years
  Current 2020 (History) 2019  2018  2017  Start of 2017
Instrument Type Outstanding Amount Rating Date Rating Date Rating Date Rating Date Rating Rating
Fund-based Bank Facilities  LT/ST  13.00  CRISIL BBB+/Stable/ CRISIL A2+    --    --    --    --  -- 
Non Fund-based Bank Facilities  LT/ST  37.00  CRISIL A2+      19-12-19  CRISIL A2  29-03-18  CRISIL A2      CRISIL A2 
            12-04-19  CRISIL A2           
All amounts are in Rs.Cr.
 
Annexure - Details of various bank facilities
Current facilities Previous facilities
Facility Amount (Rs.Crore) Rating Facility Amount (Rs.Crore) Rating
Bank Guarantee 33 CRISIL A2+ Bank Guarantee 22.5 CRISIL A2
Overdraft 7 CRISIL A2+ -- 0 --
Fund-Based Facilities 10 CRISIL BBB+/Stable -- 0 --
Total 50 -- Total 22.5 --
Links to related criteria
CRISILs Approach to Financial Ratios
CRISILs Bank Loan Ratings - process, scale and default recognition
Rating criteria for manufaturing and service sector companies
Rating Criteria for Software Industry
CRISILs Criteria for Consolidation
CRISILs Criteria for rating short term debt

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