Page 89 - Index

Mission-Critical Decisions, Made with Confidence.
Postal ballot
During 2024, the Company did not pass any resolutions
by postal ballot.
Pursuant to the provisions of the Companies Act,
2013, in view of the e-voting facilities provided by
the Company, none of the businesses proposed to
be transacted in the ensuing AGM require passing a
special resolution through postal ballot.
Disclosures
During the year, there were no materially significant
related party transactions that could have a potential
conflict with the Company’s interests at large. The
transactions have been disclosed in the annexures to
the Directors’ Report, as required by the Companies
Act, 2013.
There was no non-compliance by the Company, and
nil penalties or strictures were imposed on it by the
stock exchange or SEBI, or any statutory authority on
any matter related to the capital markets in the past
three years.
The Company has complied with all the mandatory
requirements of the SEBI Listing Regulations, 2015.
The Company has also complied with the following
discretionary requirements specified in Part E of
Schedule II of Regulation 27(1):
i. Modified opinion(s) in audit report: The
Company’s financial statements have unmodified
audit opinions.
ii. Reporting of internal auditors: The internal
auditors of the Company directly report to the
Audit Committee.
Unclaimed equity shares
Under Regulation 39(4) of the SEBI Listing Regulations,
2015, read with Schedule VI thereof, the Company
has opened a demat account in the name and style
‘Crisil Limited - Unclaimed Shares Suspense Account’
for credit of shares, that were unclaimed as per
these provisions.
As on the date of this report, there are no shares
lying in the Crisil Limited - Unclaimed Shares
Suspense Account.
Investor grievances and investor contacts
The Company and its RTA regularly monitor investor
complaints reported on the BSE Listing portal, NSE
Electronic Application Processing System (NEAPS)
portal, SEBI Complaints Redress System (SCORES)
portal and Online Dispute Resolution (ODR) portal and
take steps to track and redress the investor complaints
and disputes in a speedy manner.
Framework for handling and monitoring
shareholder complaints
Shareholders are requested to approach the Company’s
RTA directly at the first instance for their grievances.
If the RTA/Company does not resolve the grievance
within the stipulated timeline or the shareholder is not
satisfied with the RTA/Company’s response, they may
approach SEBI and file their grievance through SCORES,
the centralised online system for lodging and tracking
complaints. Through SCORES, all activities, from the
lodging of a complaint to disposal, are carried out
online automatically and the status of every complaint
can be checked online at any time. Crisil is registered
on SCORES and endeavours to resolve all investor
complaints received through SCORES or otherwise
within the prescribed timelines. SEBI has notified
a revised framework for handling and monitoring
investor complaints received through SCORES. This
includes filing of an action taken report (ATR) by the
Company, which will be automatically routed to the
complainant through SCORES. Shareholders can
access the SCORES portal at https://scores.sebi.gov.in.
Further, SEBI introduced the common ODR portal to
further streamline the complaint/dispute resolution
mechanism, under the aegis of stock exchanges
and Depositories (collectively referred to as market
infrastructure) by establishing an online conciliation
and arbitration process. Disputes between investors
and listed companies (including their RTAs) can be
referred for resolution through the ODR portal, provided
such complaint/dispute is not pending before any
arbitral process, court, tribunal or consumer forum.
It may be noted that in case the investor files a dispute
on the ODR portal while the complaint is pending on
SCORES, the complaint shall automatically be treated
as disposed on SCORES. Shareholders can access
the ODR portal at https://smartodr.in. In 2024, one
complaint was received through SCORES, which was
disposed of within the statutory timeline.
Annual Report 2024
87
Statutory Reports