Page 101 - Demo

Business Responsibility and Sustainability Report
PRINCIPLE 4: Businesses should respect the interests of and be responsive to all its stakeholders
Essential Indicators
1. 2. Describe the processes for identifying key stakeholder groups of the entity.
Crisil has a Stakeholder Engagement Policy, which is accessible at https://www.Crisil.com/content/dam/Crisil/investors/
corporate-governance/CRISIL-Stakeholder-Engagement-Policy.pdf
Under this policy, Crisil identifies stakeholders as individuals, groups of individuals or organisations that affect and/or
could be affected by/ could impact the company’s activities, products or services and associated performance.
The process of identification of stakeholders includes the basis of engagement and is guided by:
• Direct or indirect dependence on the company’s activities, products or services and associated performance
• Groups or individuals engaged with the company with regard to financial, economic, social or environmental issues
• Groups or individuals, who can have an impact on the company’s strategic or operational decision-making
• Groups or individuals with whom the company has, or may have in future, legal, commercial or operational responsibilities
List stakeholder groups identified as key for your entity and the frequency of engagement with each stakeholder
group
Expectations
Stakeholder Group Mode and Frequency of Engagement Metrics Tracked Shareholder•
•
•
•
•
Annual report (4)
Stock exchange intimations (7)
Press releases (2)
Investor meetings (7, 1)
Conference calls (4)
•
•
Revenue growth, profits
Sustainability
•
Growth, returns and governance
• Timely and qualitative
information
•
Shareholder service standards
Employees• Digital communication tools (1)
•
Career conversations (3)
•
Thematic speaker sessions (7)
• Recognition, awards, appreciation
hour/huddles (1, 2)
• Engagement with leaders,
townhalls, open houses (2, 8)
•
Performance evaluations (3, 4)
•
Cultural events and contests (6)
•
Teams outings (7)
•
Mentorship programmes (1)
•
Learning interventions (7)
• Engagement score
•
Mobility/role rotations
•
•
•
•
Career advancement
Fair compensation
Meaningful contribution
Recognition and well-being
Vendors•
•
•
•
Meetings, emails, calls (1)
Surveys and assessments (4)
Applications and portals (1)
Learning interventions (9)
•
Engagement
• Sustainablility assessment
of supply chain
•
Overall payment experience
•
Accessibility and responsiveness
• Long-term and mutually
beneficial relationship
Clients•
Meetings, letters, emails, calls (1)
•
Mobile applications and portals (1)
• Webinars, newsletters,
publications (6,7)
•
Surveys (6)
•
Feedback forms (9)
•
Net Promoter Score
•
Revenue from key clients
• Contribution from new
offerings
•
•
•
Client-centricity
Analytical rigour
Domain expertise
Communities• Financial awareness, access to
formal services and adoption of
positive financial practices (1)
• Developing cadre of community-
based workers (Sakhi) (1)
• MoneyWise Centres for Financial
Literacy (CFL) for community under
the RBI CFL initiative (1)
• Community outreach and
linkages facilitated to
formal banking products
and services through Sakhi
cadre
• Acceptance and skills of
Sakhi cadre
• Awareness and access
availed for the community
• Relevant awareness and access
to formal financial services
• Timely documentation and query
resolution through Sakhi cadre
and grassroot workers
Note: (1) Ongoing (2) Quarterly (3) Mid-term (4) Annual (5) Weekly (6) Monthly (7) Event based (8) Planned frequency (9) Project/service based
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