Page 124 - Index

Stakeholder Group Mode and Frequency of Engagement Metrics Tracked Expectations
Clients•
Meetings, letters, emails, calls (1)
•
Mobile applications and portals (1)
• Webinars, newsletters,
publications (6,7)
•
Surveys (6)
•
Feedback forms (9)
•
Net Promoter Score
•
Revenue from key clients
• Contribution from new
offerings
•
•
•
Client-centricity
Analytical rigour
Domain expertise
Communities• Financial awareness, access to
formal services and adoption of
positive financial practices (1)
• Developing cadre of community-
based workers (Sakhi) (1)
• MoneyWise Centres for Financial
Literacy (CFL) for community
under the RBI CFL initiative (1)
• Community outreach and
linkages facilitated to
formal banking products
and services through
Sakhi cadre
• Acceptance and skills of
Sakhi cadre
• Awareness and access
availed for the community
• Relevant awareness and access
to formal financial services
• Timely documentation and
query resolution through Sakhi
cadre and grassroot workers
Note: (1) Ongoing (2) Quarterly (3) Mid-term (4) Annual (5) Weekly (6) Monthly (7) Event based (8) Planned frequency (9) Project/service based
Leadership Indicators
1. 2. 3. Provide the processes for consultation between stakeholders and the Board on economic, environmental, and
social topics or if consultation is delegated, how is feedback from such consultations provided to the Board.
We believe proactive and continuous engagement with key stakeholders is crucial to the success of a business
enterprise. At Crisil, feedback gathered in the course of engagement with stakeholders is taken into account and, after
due evaluation, is incorporated to improve business processes. Significant learnings may also help shape our strategic
initiatives and growth levers. Stakeholders are encouraged to put forth any concerns relating to their engagement with
us and reach out to our senior management, if necessary. The engagement scores, complaints and other feedback
from stakeholders are monitored at various levels of the management. They also receive the highest attention from
the Board/Board committee in its reporting processes.
Whether stakeholder consultation is used to support the identification and management of environmental, and
social topics (Yes/No). If so, provide details of instances as to how the inputs received from stakeholders on these
topics were incorporated into policies and activities of the entity.
Yes.
At Crisil, consultation with the stakeholders is important for management of the Sustainability attributes in the areas
such as governance oversight, employee enablement and well-being, stakeholder engagement and sustainability
offerings. Our top material issues were identified and prioritised based on their impact on our stakeholders and our
business. Such feedback is an important input while devising goals and plans in these areas. Please Refer to Table 8
of the Sustainability Databook on the process for determining material ESG issues.
Provide details of instances of engagement with, and actions taken to, address the concerns of vulnerable/
marginalised stakeholder groups.
Crisil has a Policy on Equal Opportunities at the Workplace.
Our commitment to maintaining a discrimination-free work environment extends to all persons involved in the
operation of the business and prohibits discrimination or unlawful harassment. All employees are responsible for
treating others with dignity and respect.
Women Workforce
Considerable efforts made over the years for the growth and development of careers have resulted in a consistent
increase of women in workforce and .at leadership levels. Besides addressing the social needs for greater women
participation to the workforce, these efforts encourage diverse thinking in the decision-making. This helps eliminate
unconscious gender biases and help fostering a merit-based, fair and impartial organisation culture.
122 Annual Report 2024