Page 48 - Demo

Sustainability Report 2024
Grievance redressal
Various reporting channels and redressal mechanisms are made available at all the levels to employees for reporting
violations of human rights:
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The policy on Redressal of Workplace Harassment indicates the procedure for reporting violations to the human
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resource team
The Code of Ethics elaborates the process of raising concerns, reporting violations and seeking advice
At the highest level, the Stakeholders’ Relationship Committee of the Board regularly dedicates exclusive time to
review policy violations and stakeholder complaints
Heightened sensitivity towards policy violations, taking a rigid stance on transgressions and review of such matters
at the highest levels by a Board-level committee reinforces the compliance culture at Crisil.
Read Crisil’s Modern Slavery Statement
Read Crisil’s Supplier Code of Conduct
Driving Social Change amongst
Local Communities
Crisil Foundation is currently working with socially and
economically underprivileged communities in some of the
most difficult geographies.
Mein Pragati, the flagship CSR programme, is currently
being implemented in more than 5,200 villages of
Assam and Rajasthan. This programme is facilitated through
a well-trained, all-women community cadre of sakhis.
The cadre has helped address the last-mile constraints
in awareness and access to financial services and
supported more than 3 million rural community members,
by facilitating access to banking, and other financial, and
social security schemes.
Crisil Foundation’s efforts through Mein Pragati have
led to a larger partnership – the MoneyWise Centre
for Financial Literacy (CFL) project – which is being
implemented in India with support from the Reserve Bank
of India (RBI), 11 public sector banks and the NABARD.
This project scales-up Crisil Foundation’s financial
awareness and inclusion efforts through 675 CFL
projects across 100,000 villages in 14 states and four
union territories. By building timely, relevant and
trusted centres of knowledge, such as the CFL,
Crisil has taken a firm step towards enabling the last-
mile financial inclusion, critical to the country’s long-term
development.
Mein Pragati
(in Assam
and Rajasthan)
Launched in Assam in 2015 and replicated in Rajasthan in
2016, Mein Pragati (which means ‘I Am Progress’ in Hindi) aims
to empower underprivileged communities through financial
capability building.
The Phase I of the programme empowered more than 1.65 lakh
women through multi-touchpoint financial literacy workshops.
The Phase II aimed to consolidate the programme to achieve
deeper and more meaningful intervention with the participants
of Phase I by creating a cadre of community workers called the
‘Sakhis’ to support the community in building their financial
awareness and access. In 2022-23, Mein Pragati expanded into
new geographies as part of Phase III.
To date, the programme has been scaled to cover more than
5,200 villages across 24 districts of Assam and six districts
of Rajasthan.
The cadre is leveraged to create awareness and facilitate
access to banking services and government schemes, and
strengthen institutional infrastructure to drive positive
financial behaviour. Crisil has made significant investments
over the years to build the capabilities of Sakhis through
a ‘Phygital’ model of using a mix of technology and human
interface.
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